Frequently asked questions

No. It’s an oral health plan: you pay a monthly fee and get included services and lower prices at more than 500 partner clinics. No waiting period, no usage limit and no health declaration.

They’re the partner dental clinics where you use your plan. You can see the ones near you on the clinics page.

You can get some guidance. Our questionnaire takes about 2 minutes and tells you where to start and how much you could save with each plan. It’s guidance, not a diagnosis: the dentist decides the treatment at the check-up.

Just fill in your details on the online form when you choose your plan.

No. There’s no medical questionnaire or prior approval to join.

There’s no minimum or maximum age. The plan holder must be 18 or over; children join an adult’s plan.

Yes. There’s no waiting period: the plan is active as soon as the first payment is confirmed, and you can book the check-up included in the plan straight away.

Yes, you can join whenever you like and start using the benefits straight away. In many cases, you can combine it with your insurance or other plan.

You can, but the benefits don’t add up: you use only one plan on each clinic visit.

Before any treatment starts, the clinic gives you a quote that already includes your plan’s discount. You always decide knowing the price.

Yes. You pay at the clinic with your plan’s price already applied. Always ask them to record the appointment: that way you can see the treatments done in your personal area.

Yes, up to 6 people on the same plan. Children may not pay, depending on the plan. You can choose between a fixed price and a price per person, and we always recommend the lower one.

Company plans have no limit on the number of people.

Yes. You can pay for the year in one go, with 2 months free, or every month. With monthly payment, you choose between 12 months and no commitment.

Credit card, PayPal, direct debit and, in Portugal, Multibanco reference. In some cases, debit card too. The options depend on whether you pay yearly or monthly.

Yes. Payments go through partners authorised by the competent authorities, over an encrypted connection. Check that the address starts with https:// and that your browser shows a padlock.

Check your card details. If it still doesn’t work, try another payment method or contact us.

We email you the invoice-receipt after each payment. You can also find it in your personal area, with your payment history.

It depends on the tax rules. Check with your tax authority which expenses are accepted, both the plan fee and the appointments and treatments.

You can book online when you choose the clinic on Wildsmile: we help you find the date and time you prefer, depending on the clinic’s availability. You can also book directly with the clinic.

Your Wildsmile card, physical or digital, and photo ID.

Yes. You can use the plan at any clinic in the network, wherever you are.

About 2 to 3 weeks after the first payment is confirmed, at your registered address. Until then, use the digital card in your welcome email. If it takes longer, check your address in your personal area and contact us.

On Smart and Premium plans with at least 2 paying members, we send toothbrushes every 3 months to all members while the plan is active. If your plan doesn’t include them, contact us to find out what to change.

With yearly payment or 12-month monthly payment, the plan lasts a year and renews automatically unless you ask us not to renew it. With monthly payment and no commitment, there’s no minimum term.

You can move to a higher plan whenever you like: we settle the difference at that point. To move down, you can only go from Premium to Smart.

Yes, if you’re the plan holder. Do it in your personal area or ask us by phone or email.

In your personal area. If you don’t remember your password, request a new one using your email address.

In your welcome email, which also includes your personal area login details and your digital card number. The contract is also in your personal area.

Yes. You have 14 days to cancel if you haven’t used the plan yet. We refund what you paid to the account or card it came from, within 30 days at most.

In your personal area, choose not to renew, or send us an email. Check your contract’s end date first.

By phone on +351 308 803 400 (Portugal) or +34 91 123 9660 (Spain), on working days, 9am–1pm and 2pm–6pm Portugal time (10am–2pm and 3pm–7pm in Spain). Calls to the Portuguese number cost the same as a call to a national landline. You can also email geral@wildsmile.com.

For 2 years at most. We use your data to reply to your request and, only if you allow it, to send you news. If you want us to stop keeping it sooner, ask by email at geral@wildsmile.com.